When Bertram knocked on the door that Tuesday evening, he carried one question the roofer could no longer igno
Continue Reading »Despite later rumors of a broken arm, there was no violence. Bertram calmly described the unfinished work and asked how the roofer intended to make things right.
The crew arrived the following morning, completing the roof in two days. A licensed contractor inspected it and confirmed it passed.
The roofer returned $11,000 of the $17,400 he had received and signed an agreement, prepared by the family’s lawyer, promising to repay the remaining balance.
When the motorcycles returned to the widower’s street, he came out in slippers and held Bertram’s hand.
The Marine veteran said he had never needed anyone to fight for him. Bertram’s reassurance—that they had simply parked—brought genuine laughter back after weeks of distress.
A renewed complaint prompted a state contractor board investigation, its outcome still uncertain. But before winter arrived, the father finally had a safe roof, and his family heard him laugh again.
